Shipping Policy

Last Updated: 03-03-2025

Thank you for shopping at PatternCloset.com. We are committed to delivering your orders safely and promptly, no matter where you are in the world. This Shipping Policy explains our practices regarding order processing, shipping methods, fees, estimated delivery times, customs duties, and what to do if issues arise with your shipment.

  1. Shipping Regions and Availability
  • Global Shipping: We ship our physical products worldwide, including India and international destinations.
  • Service Areas: Orders are processed for delivery to addresses in India, North America, Europe, Asia, Australia, Africa, and other regions. Please note that certain remote or disputed locations may require additional delivery time or may not be eligible for shipment.
  1. Order Processing and Handling Time
  • Processing Time: Orders are typically processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
  • Order Confirmation: You will receive an email confirmation once your order is successfully placed.
  1. Shipping Methods and Carriers
  • Domestic Shipments: Within India, we partner with reputable courier services such as Blue Dart, FedEx India, and DTDC.
  • International Shipments: For global orders, we use trusted international carriers including DHL, FedEx, and UPS. The choice of carrier may vary based on your location and order specifics.
  • Shipping Method: The shipping method used for your order will be determined at checkout based on your destination, package size, and weight.
  1. Shipping Charges and Estimated Delivery Times
  • Shipping Fees: Shipping charges are calculated at checkout based on the destination, weight, dimensions, and shipping method selected.
  • Domestic Delivery (India): Estimated delivery time is typically 3–7 business days.
  • International Delivery: Estimated delivery time is typically 7–21 business days. Please note that these are approximate timelines and actual delivery may vary due to customs clearance, local courier operations, and unforeseen delays.
  • Promotional Offers: We may occasionally offer free shipping promotions. Any such offer will be clearly stated on the Site at the time of purchase.
  1. Customs, Duties, and Taxes
  • International Orders: For shipments outside India, please be aware that additional customs duties, taxes, or fees may be imposed by your country’s customs authorities upon delivery.
  • Customer Responsibility: These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.
  • Customs Clearance: We are not responsible for delays or additional fees caused by customs processing.
  1. Order Tracking
  • Tracking Information: Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.
  • Monitoring Shipment: You can use this tracking information to monitor the progress of your delivery.
  1. Risk of Loss and Damage
  • Transfer of Risk: The risk of loss or damage to the Products passes to you upon delivery to the shipping carrier.
  • Inspection: Please inspect your package upon receipt. If the package appears damaged or the contents are missing, please notify the carrier immediately and contact us at support@patterncloset.com with your order details.
  • Insurance: All shipments are insured to protect against loss or damage during transit.
  1. Delivery Issues
  • Delayed or Missing Orders: If you experience any delays or if your order is missing, please contact our customer support at support@patterncloset.com. We will work with the shipping carrier to resolve any issues.
  • Incorrect Address: Please ensure that your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
  1. Order Cancellations and Changes
  • Before Dispatch: Orders can be cancelled or modified only before they are dispatched. If you need to cancel or change your order, please contact us immediately at support@patterncloset.com.
  • After Dispatch: Once an order has been dispatched, cancellation or changes are not possible.
  1. Contact Information

For any questions, concerns, or further assistance regarding your shipment, please contact us at:

Email: support@patterncloset.com
Address: PatternCloset.com, 2255B/12, Block L1, Sangam Vihar,  New Delhi-110080, Delhi, India

Thank you for choosing PatternCloset.com. We appreciate your business and are dedicated to ensuring a smooth and secure delivery of your orders